This is a personal product review, maybe a warning and most definitely a rant/complaint … “free”

So, I was reading something online, when out pops an ad for Hydroxatone. I have seen this product before and though I have by passed it many many times before I thought at $1.99 sample is not bad … Who knew that either the original ad doesn’t actually give all of the fine print information, read it wrong or sump thin. I admit that the original contact was a third party, which takes you to a website that has huge font features and pictures. I have to say, I did not listen to that logical gal on my shoulder saying don’t do it was held down with the thought of a moisturizer that says it’s an anti-wrinkle cream with an SPF15 … hmmm. It took a week and the wrinkle cream showed up including some toner and for some reason it included a second shipment of eye cream …hmmm all for just $$$ – uh. definitely red light, alarm, watch out signal but I figured I would just send it back or cancel … the terrible horrible very bad experience begins with the operative word  cancel. I used to pride myself for reading all the directions loopholes wacko directions and that did not stop me.  I called to cancel and of course they  tried to sell more offer more options, while giving additional discounts I had enough to last forever please cancel … ok, says the customer service person and I ask can I just cancel the eye cream because I really didn’t want it … uh, no you need to do them separately. So, the eye cream comes and while I didn’t want it, cancelling it was anything but easy risk free because the customer service people I had to deal with were hard core nasty we’ve got your cc number kind of folks and we will use them. I spoke to three people and English was not only a problem, it was used to manipulate my repeated requests to speak to a supervisor to which I was told there was none available then someone got on the phone and was just or even more nasty, stating send it back. The nasty customer service person says it’s not free it’s risk free and we will charge you if you don’t send it back because you paid only for shipping&handling.  This product is really worth $279 and they opted to ignore the 3rd party ads that say try it out FREE.  These roughnecks tell me, you have 30 days to try it out.  What? That is not what the 3rd party ad says. I was told that if I keep the product my cc would be charged because canceling means sending it back. I was then given the RMA number and told; now that you have cancelled you have 2weeks to get this back to our company. What? I said uh, you know it’s the holidays right the idea that it will get there , then I was told oh just take it to USPS pay  to send it back everything will settled.  The cost to send this back will be more than the s&h … so, they still make $$ from unhappy customers! Dang, I just got screwed and now apart of a large group of folks complaining about the process, though the company is not suffering a bit.

I have no idea if the product works or not, though they asked me several times, as if you are supposed to see a difference in 2weeks. I can honestly say that it was creamy/oily, smelled bad and saw no difference but I also had no bad skin reaction either, which is a good thing.  If there are folks out there who bought in and decided to go the distance, let me know what you thought. I give them two Thumbs down for extremely BAD Customer Service and a nasty gesture to them all for what seems like a bait and switch set up. I looked them up and while there seemed to be plenty of consumer complaints they are rated high … that surprised me but it was more like the women complaining weren’t satisfied with the effort the company put forward to solve the issue… don’t be fooled …that is a part of their script.

I love products, this will not stop me from trying others but this gal is going back to Neutrogena for a while until or if I find more “samples” to try and review , including  customer service people who hopefully aren’t or trained to be cowboys.

Yes, you need to make up your own mind … read the fine print of course. Now, I belong to a group of folks of approximately 200 having had negative experiences either with the product or those who call themselves customer service representatives or the next level after the product reaches your home … just saying